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My account has a "soft block" on it. What is a soft block?

9503 views   |   12 Vote this question as useful.   7 Vote this question as not useful.   |   Last updated on Dec 20, 2018    Account Management


A soft block (which doesn't prevent you from using the library) results from events like you having updated your physical address online, we sent you an email/text message/physical mail which bounced back to us, or we don't have a date of birth (DOB) on record for you. Please contact us so that we can investigate this issue for you.