My account has a "soft block" on it. What is a soft block?
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A "soft block" means there is an issue on your account we need to address. There are several reasons why you might have a soft block on your account, including but not limited to:
- We have duplicate accounts for you in our system
- You updated your address online in the old catalog and we need to see proof of address
- You reported your library card as lost or stolen so we need to issue you a new card
- We need to update your contact information because an email bounced back to us or we received returned mail from you
A soft block will prevent you from using the self check machine and the kiosk, but you can still check out physical items at the front desk. If you have a soft block on your account, please contact us so we can address the issue on your account and clear the block.